frequently asked questions
Below are answers to our most frequently asked questions. If you don’t
see the information you’re looking for, please contact us.
COSTS
GENERAL
USAGE & CAPACITY
SECURITY & PRIVACY
COSTS
Is this really free?
Yes, using FreeConferencePro is absolutely free. Each conference participant dials
a regular U.S. telephone number to reach our service. Depending on each user’s
location, this may be a long distance call, in which case their phone company may
charge them according to their long distance plan. The call itself is free
to users with nationwide, unlimited, or bundled long distance service. Use
of FreeConferencePro is always completely free for all users, and you can use it
as often as you need and for as long as you like, no strings attached.
What's the catch?
There is no catch. There are no advertisements to listen to, no quality issues,
no hidden fees, no sales pitches, no contracts, no purchases required, no limitations
on call duration, and no surprises.
Do I have to sign a contract?
No. FreeConferencePro does not require a contract to use our services.
Is there any fee for customizing recorded welcome
greetings?
No, FreeConferencePro makes greeting customization easy to do, and available free
of charge.
GENERAL
If service is free, how does FreeConferencePro make
any money?
We make our money in the form of a rebate that we receive from the phone company
who hosts our conference servers.
What is required to use FreeConferencePro? Do I need
any special equipment?
All you need is a Passcode and access to any touch-tone
telephone – a landline, mobile phone, or even a pay phone.
How does it work? Is this VoIP or an Internet call?
This is not an Internet call. You call our Conference Access Number using
any ordinary telephone – landline or cell phone – into our conference
server. The other participants in your conference dial the same Access Number
from the phone of their choice and meet you there.
How quickly can I be conferencing?
As quickly as you can inform your participants of the date, time, Conference Access
Number and Passcode, you can be conferencing.
What's the difference between On-Demand
and Scheduled conferencing?
On-demand Conferencing is a free audio conferencing service that can be used instantly,
securely, and anonymously. You do not have to set up a user account nor provide
us with any information regarding your conference. Everyone who calls the same Access
Number and enters the same Passcode will be connected together. Scheduled Conferencing
users have a secure FreeConferencePro Portal
where they can schedule conferences, customize their conference features and settings,
access recordings of previous calls, see activity reports and more.
Can I get toll-free (800 number) access to the conference?
We do not provide toll-free access numbers at this time. Our U.S. access numbers
may be domestic long distance calls for conference participants, but many –
if not all – participants will likely have free, bundled, or unlimited long
distance as part of their calling plan.
Do you provide local numbers to reach your service?
No, we only provide phone numbers in area code 712 because that is where our system
is located. If domestic long distance is included in your or your participants'
phone service plan, calls to area code 712 are completely free.
USAGE & CAPACITY
How often can I use this free conference
service?
Use FreeConferencePro as often as you like. You can host as many conference calls
as you need. The Passcode you receive after sign up is yours to use anytime you
want to host a call for 2 to 200 participants.
How many people can be on a conference call?
Currently FreeConferencePro calls can include up to 200 participants (multiple people
calling in from a single location such as on a speaker phone is considered a single
participant). If you will be hosting an event for more participants, please
contact us.
How long can my conference call be?
Call duration is unlimited – use FreeConferencePro as often and as long as
you like.
How many conferences can I set up? Can they
happen at the same time?
There is no specific limit on how many conferences you can host or when they can
occur. Each conference is associated with a Conference Access Number and a
unique Passcode. Our system ensures that each conference is unique and private;
therefore you cannot have more than one conference occurring simultaneously.
SECURITY & PRIVACY
Can someone have the same Passcode as me?
No. Your Passcode is unique and is yours alone.
Is this conference service secure?
Yes. Only those people provided with your Passcode may join your conference.
Your Host Keypad Controls enable you to get a participant count, to lock access
to the conference, to mute participants, and to drop any participant from the call
at anytime.
Using your computer, your Live Conference Control Panel adds the additional functionality
of being able to see exactly who is on the call and their status. Your FreeConferencePro
Portal allows you to configure advanced security options, such as requiring multiple
levels of access, and more. You can also change your Passcode or Host ID at
any time.
How safe is my email address and personal information?
Will they be sold or made available to others?
Never. We value your privacy and our relationship with our customers. We will
never sell or share your email address or other personal information with anyone.
FreeConferencePro will send you an occasional email with updates on new features
or services, or about changes to our network. You can view our
complete Privacy Policy here.
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