frequently asked questions

Below are answers to our most frequently asked questions. If you don’t see the information you’re looking for, please contact us.

COSTS

GENERAL

USAGE & CAPACITY

SECURITY & PRIVACY

FREECONFERENCEPRO IS NOW A PART OF THE FREECONFERENCE.COM FAMILY

 

COSTS

  • Is this really free?

    Yes, using FreeConferencePro is absolutely free. Each conference participant dials a regular U.S. telephone number to reach our service. Depending on each user’s location, this may be a long distance call, in which case their phone company may charge them according to their long distance plan. The call itself is free to users with nationwide, unlimited, or bundled long distance service. Use of FreeConferencePro is always completely free for all users, and you can use it as often as you need and for as long as you like, no strings attached. *

  • What's the catch?

    There is no catch. There are no advertisements to listen to, no quality issues, no hidden fees, no sales pitches, no contracts, no purchases required, no limitations on call duration, and no surprises. *

  • Do I have to sign a contract?

    No. FreeConferencePro does not require you to sign a contract to use our services. By using our service you do agree to abide by our Terms & Conditions.

  • Is there any fee for customizing recorded welcome greetings?

    A Custom Greeting provides your callers with a Welcome prompt as they dial into your conference. This service is available at the flat rate of $9.99/month.

    We offer a 14-day free trial of the custom greeting service. A credit card is required for sign-up, and you can cancel anytime within those two weeks if you're not satisfied with your custom greeting. If you do not cancel the service within the 14-day trial period, the system will automatically activate your monthly subscription.

    You can cancel at any time to avoid additional charges. Just make sure to cancel before the top of your next billing cycle otherwise you will be charged for the next month.

    Simple and full instructions can be found in the Custom Greeting section of your FreeConferencePro Portal.

 

GENERAL

  • If service is free, how does FreeConferencePro make any money?

    We make most of our money in the form of a marketing incentive that we receive from the phone companies that host our conference servers. Our parent company also makes equity investments in other telecommunications companies.

  • What is required to use FreeConferencePro? Do I need any special equipment?

    All you need is a Passcode and access to any touch-tone telephone – a landline, mobile phone, or even a pay phone.

  • How does it work? Is this VoIP or an Internet call?

    This is not an Internet call. You call our Conference Access Number using any ordinary telephone – landline or cell phone – into our conference server. The other participants in your conference dial the same Access Number from the phone of their choice and meet you there.

  • How quickly can I be conferencing?

    As quickly as you can inform your participants of the date, time, Conference Access Number and Passcode, you can be conferencing.

  • What's the difference between On-Demand and Scheduled conferencing?

    On-demand Conferencing is a free audio conferencing service that can be used instantly, securely, and anonymously. You do not have to set up a user account nor provide us with any information regarding your conference. Everyone who calls the same Access Number and enters the same Passcode will be connected together. Scheduled Conferencing users have a secure FreeConferencePro Portal where they can schedule conferences, customize their conference features and settings, access recordings of previous calls, see activity reports and more.

  • Can I get toll-free (800 number) access to the conference?

    We do not provide toll-free access numbers at this time. Our U.S. access numbers may be domestic long distance calls for conference participants, but many – if not all – participants will likely have free, bundled, or unlimited long distance as part of their calling plan.

  • Do you provide local numbers to reach your service?

    No, we only provide phone numbers in certain area codes because our systems are located there. If domestic long distance is included in your or your participants' phone service plan, calls to those area codes are completely free.

 

USAGE & CAPACITY

  • How often can I use this free conference service?

    Use FreeConferencePro as often as you like. You can host as many conference calls as you need. The Passcode you receive after sign up is yours to use anytime you want to host a call for 2 to 800 participants.

  • How many people can be on a conference call?

    Currently FreeConferencePro calls can include up to 800 participants (multiple people calling in from a single location such as on a speaker phone is considered a single participant). If you will be hosting an event for more participants, please contact us.

  • How long can my conference call be?

    Call duration is unlimited – use FreeConferencePro as often and as long as you like. (individual sessions are limited to 6 hours to prevent incorrect hang-ups)

  • How many conferences can I set up? Can they happen at the same time?

    There is no specific limit on how many conferences you can host or when they can occur. Each conference is associated with a Conference Access Number and a unique Passcode. Our system ensures that each conference is unique and private; therefore you cannot have more than one conference occurring simultaneously.

 

SECURITY & PRIVACY

  • Can someone have the same Passcode as me?

    No. Your Passcode is unique and is yours alone.

  • Is this conference service secure?

    Yes. Only those people provided with your Passcode may join your conference. Your Host Keypad Controls enable you to get a participant count, to lock access to the conference, to mute participants, and to drop any participant from the call at anytime.

    Using your computer, your Live Conference Control Panel adds the additional functionality of being able to see exactly who is on the call and their status. Your FreeConferencePro Portal allows you to configure advanced security options, such as requiring multiple levels of access, and more. You can also change your Passcode or Host ID at any time.

  • How safe is my email address and personal information? Will they be sold or made available to others?

    Never. We value your privacy and our relationship with our customers. We will never sell or share your email address or other personal information with anyone. FreeConferencePro will send you an occasional email with updates on new features or services, or about changes to our network. You can view our complete Privacy Policy here.

 

FREECONFERENCEPRO IS NOW A PART OF THE FREECONFERENCE.COM FAMILY

  • What does this mean for my FreeConferencePro account?

    FreeConferencePro will continue to provide the existing service unchanged. All your account details, username, password, access number, passcode, and host ID will all remain the same. You can continue to use the free service, as you have, without any interruptions.

  • What does this mean for FreeConferencePro?

    FreeConferencePro is now a part of the FreeConference.com family with a stable, long-term home at iotum Inc, the makers of FreeConference.com.

  • About FreeConference.com

    FreeConference.com is the original free conference calling service. A pioneer in offering free and reliable teleconferencing solutions, today FreeConference.com serves over a billion minutes a year of all-digital conference calls for gathering groups of every size, no matter their location, quickly, conveniently, and without restrictions.

    For more information, visit www.freeconference.com.

  • About iotum

    A leader in teleconferencing and group communications solutions, iotum is committed to building cutting-edge products and services that enhance remote collaboration and communications for organizations of any size. Each of iotum’s offerings is an affordable, reliable and feature-rich conferencing alternative to competing services that are either inexpensive and featureless or feature-rich but overpriced. The company’s flagship product, FreeConference.com serves over a billion minutes a year of all–digital conference calls.

    With offices in Toronto and Los Angeles, iotum is led by a leadership team with deep roots and experience in the technology industry. For more information about the company, its team, solutions and services visit www.iotum.com.